01What we take over in daily management
We prepare the apartment listing, set and update prices, manage bookings and guest communications. We organize cleaning and linen changes, monitor the condition of the property, receive reports and coordinate repairs. We can distribute the listing through agreed channels, including Booking.com, Airbnb, Expedia, noclegi.pl and grandapartments.pl, with availability synchronization.
02You have information and influence over decisions
You receive an assigned apartment manager and online access to the reservation calendar and pricing, so you can plan your own stays. Before starting cooperation we agree on the scope of preparation, spending authorizations, repair rules and liability for damages. Entrusting a single apartment does not automatically mean the entire building will be covered by the contract; Grand can manage that scope under separate terms.
03Clear settlements and contract terms
Each month you receive a statement for the previous month, and payment is made no later than the 10th day of the following month. Commission, its basis for calculation, costs of preparation, cleaning, portals, repairs and additional services are discussed and recorded in the contract. The contract is concluded for an indefinite period; a one-month notice period applies, effective at the end of the month, with no contractual penalties or termination fees. Previously accepted reservations are honored even if they fall after the notice period.
04From the conversation to the first bookings
First we learn your expectations and view the property or its photos. Then we agree on the conditions, preparation and any additional furnishing, organize a photo session, create the listing and start sales. The start date depends on the apartment's readiness, the agreed scope of work and handover dates — we set it individually.
05If you are changing operators
We do not promise automatic or immediate takeover. First we organize the current contract dates, confirmed reservations, settlements, keys, equipment, accesses and documentation of defects. Only after agreeing the handover conditions do we plan the property's preparation and relaunch of the listing.