01Preparation between stays
We organize cleaning after a stay ends and prepare the unit for the arrival of the next guests. Within the agreed scope this also includes changing bed linen and towels and checking that the apartment is ready to accept a reservation. We do not describe this as an automatically available service for units outside GrandRent's rental management.
02Apartment condition inspection
We check cleanliness, technical condition, and completeness of equipment. The inspection helps catch missing items, signs of use, or problems requiring further action before they affect the next stay. We record information about irregularities as part of the contact process for the unit.
03Reporting and coordination of repairs
We accept reports from guests and arrange repairs according to the agreed procedure. GrandRent coordinates the process, but we do not automatically undertake to perform every repair. Work concerning common areas can be included in a separate whole-building service scope. Before starting cooperation we agree on authorizations, approval of purchases, and cost sharing.
04Clear rules of responsibility
We distinguish natural wear and tear from damage caused by guests. Decisions on repairs and additional expenses are made according to rules agreed with the owner, not based on an undefined package. This way the owner knows what belongs to routine service and what requires separate approval.